when creating a Jira ticket from Zendesk using the according plugin provided by Zendesk I can set a couple Jira specific ticket fields, such as e.g. project, issue type, assignee as well as some custom fields.
However, the Configure Fields button only reveals a few Jira system and custom fields, but not all of them.
I'm specifically interested in adding the Epic Link system field to the form. The use case is that I open a Jira issue which represents a user story in terms of a user requirement. A story always belongs to an epic. If I cannot select the Epic, someone has to go to Jira and add it manually. That’s additional overhead which we would like to avoid.
According to Zendesk Support this is not possible, hence the feature request.
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