We have several teams operating in Zednesk Support from technical support to equipment service to order management. Our customers sometimes email us and place multiple different support address on the To: line. I would like to request a new trigger condition under Received at that allows us to detect Greater Than or Greater Than or Equal To conditions, same for Less Than. Right now, the only choice under Received at is the 'is' condition to specify a single email. With this in hand, I could take a variety of actions including just letting the team know to review the ticket to determine if a second ticket should be manually created.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.