This is a product request regarding https://support.zendesk.com/hc/en-us/community/posts/115001252648-Trigger-for-CC-user
I would like to create a trigger based on the condition if a CC matches some emailaddress.
If a ticket contains firstname.lastname@example.org in CC => assign the ticket to a certain group.
We forward emails from our support email-address to our zendesk support email-address. In this case our support email-address is added as CC in the ticket. Based on this CC we would like to create a trigger to automatically send the ticket to a specific group.
Thanks in advance!
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.