Formatting Descriptions on Ticket Forms
Gepostet 03. Apr. 2019
Hello! I would like the ability to either
- Add formatting to the "Description shown to end users" part on a ticket form
- Add a hyperlink or PDF to a ticket form
We have various "Service Request Types" that we want users to select from when they submit a ticket, and we want a way to define those for clients. This will help them decide which service request type is most applicable for their particular request.
Right now, if I have various individual lines in the description with their corresponding definitions, the system lumps everything together into one paragraph on the end-user side. It would be good to be able to separate the lines, make some of the text bold, etc.
The second idea would be to link a URL or PDF document to the form so people could review it for more information about the types. It could say something like, "Click here to view definitions of the Service Request Types".
30
43 Kommentare
Offiziell
Brett Bowser
Hey everyone,
I chatted with our Product Management team in charge of this functionality and it doesn't look like we have any updates to share at this time. Resources are currently dedicated to other high priority projects like "custom ticket statuses". They will likely take a look at this request some time in 2023.
Thanks for taking the time to share this feedback with us and rest assured we will update this post once we have more information to share.
Cheers!
0
Josef Prandstetter
+ 1
We would like to see:
Links
For us, we don't care if it's done via HTML or Markdown.
0
Sydney Neubauer
+1 this has been requested for 5 years now. Is there any change in priority around this?
1
Hannah Lucid
Hi! Is there a way to only change the text color on a string of text in the descriptor? We want to highlight/draw the eye on specific items in only one of our forms' end-user descriptions but I'm having trouble locating a way how. Currently, the .form-field p in the style.css code changes the text color for all forms. :)
0
Gabriel Manlapig
At this time, we don't have a native option or a condition wherein we can set a minimum or limit the characters that an end-user can send to create a new ticket. However, this can be done via DOM manipulation (document object model). Elements rendered by the HTML to summarize, but this is custom code and cannot guide you on implementing this. The idea will be to set a "maxLength" attribute value to the Description field in your ticket form. I hope that helps. Thank you!
0
Subodh Jumle
Hey Brett Bowser
Do we have any updates on this feature request?
Custom statuses are already available, so could Zendesk allocate resources for this long-awaited feature?
The Gather posts have formatting options, but ticket descriptions for end users do not, which is very limiting.
1
Lydia Forsyth
@Brett Bowser checking in to see if there is any update to this?
1
Keelan Pannell
Would be great to be able to add formatting and read-only fields for ticket forms in Support and on guide
0
PCDIGA | Frederico Ferreira
+1 for this request
0
Offiziell
Brett Bowser
Hey everyone,
I chatted with our Product Management team in charge of this functionality and it doesn't look like we have any updates to share at this time. Resources are currently dedicated to other high priority projects like "custom ticket statuses". They will likely take a look at this request some time in 2023.
Thanks for taking the time to share this feedback with us and rest assured we will update this post once we have more information to share.
Cheers!
0
Anna Valdez
Zendesk any update on the above?
0
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