SLA based on internal notes


34 Kommentare

  • Meg Gunther

    Scott Allison, Is there any update on this progress of this?

  • Scott Allison
    Zendesk Product Manager

    Meg Gunther We're actively working on SLAs right now. I don't have a more specific timeline I can share right now but these improvements will start launching in the first half of next year.  

  • Krista Zaloudek

    Scott Allison We are really excited to hear more about the capabilities that you are developing as our organization additionally has several reassignment workflows within our internal teams each with different desired SLAs. We'd love the ability to prioritize the SLA targets within an SLA policy, be able to reassign with ease and be able to have internal notes or public comments start SLAs for internal teams. If there is any way to share more about what features might be included in the release that you are mentioning as well as any guidance on timeframes, this would be really helpful!

  • Denise Sehlmeyer

    Scott Allison Any update on this?  I have the same Question as Krista above, are you able to share SLA features that are upcoming and the timeframes of them?


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