Zendesk Talk with Video Option

Nicht geplant

4 Kommentare

  • Offizieller Kommentar
    Jenny Gillett
    Zendesk Product Manager

    UPDATE 22 MAR 2023

    Unfortunately, this feature got deprioritised at the end of last year in favour of other higher company priorities which forced us to make the decision to remove it from our roadmap. At this point, all we can offer you is one of our video integrations using a 3rd party through our Marketplace. We have a great integration with Zoom and Snapcall.

     

     

    Hi Shiva, 

    Thank you for reaching out about your request for Video, I am happy to be able to tell you that we have this feature on our roadmap for 2022. We will be starting discovery and gathering some customer use cases around this early in the new year. The first use case we plan to deliver will be giving the ability for an agent, who is actively chatting to a customer over Messaging to escalate that conversation to a voice call that has video capabilities. This will be a native feature within Zendesk Talk. I know this is not your exact use case as you want to be able to make an outbound call from the user profile. During discovery, we can also do some research into your use case. Please let us know if you would be happy to talk to us more on this and I can arrange a call with you? 

  • Stephanie Moore

    Hi Jenny, 

    Do you have an update on if video calls are still being explored and if so, any potential timeframe?  Thanks!

    1
  • Carrie Adkisson

    Hi Jenny Gillett,

    I would also love an update on this as we want to start a video consultation project very soon. As this was planned for 2022 and the year is almost over, is this available now?

    Thank you!

    0
  • Sydney Neubauer
    Zendesk Luminary

    We are now in 2023 and we do not see the capability for call with the teams integration - is this something that is still coming?

    0

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