Attach multiple Zendesk domains, single Slack team
Hi,
Several teams in my organization have their own Zendesk instances, but we all use a single Slack teams. One of the teams using Zen have already claimed the Zendesk Slack integration, leaving the rest of teams using both Zen and Slack without first party integration options.
Are there any plans to update the Zendesk Slack plugin to allow multiple Zendesk domains in a single Slack team?
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Offizieller Kommentar
Hi Timon Ruban and Kevin Sarpu,
Thank you for sharing your feedback. While there are no updates available at this point, I've recorded your feedback.
It would be great to connect and understand your use cases better, while also understanding how you're using Slack today.
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Hi @...,
Thank you for the feedback on the integration. We've received this feature request from a couple of customers and are investigating ways we might do this in the next Slack integration.
At this point in time, I can't make a solid commitment to when we might allow multiple Zendesk's to integrate into a single Slack instance.
I've added your request to the feature request and will let you know if and when we decide to build it.
Thanks,
David
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Hi @... just seeing if there was any update on this functionality.
We have the same situation with two Zendesk accounts, but we need to share a single Slack instance.
Thanks
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Hi @...,
Thank you for your feedback. There's no update at this point but we've taken on board your request.
Thanks,
David
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Hi, I think I just ran into the same issue. We have two brands (with different help centers and subdomains) on Zendesk and would like to integrate both chats (powered by Zendesk) on these products with Slack. Am I interpreting this correctly that this is not possible currently? Any workarounds you know of?
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I have a very similar problem as Brendon. My company requires this also. We have two separate support accounts at Zendesk for two different products, but I don't think Zendesk allows you to connect both Zendesk accounts to one Slack workspace. Seems odd because Zendesk has an enterprise plan that allows for multiple brands. But with the current feature set, you can only integrate slack for one brand.
David Gillespie any update on making this enhancement?
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Hey - Would be great to understand if there's been any developments on this. Looking to add a second sub-domain to our current workspace on Slack. Is this still unachievable? Have there been any updates regarding this topic?
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Any updates on this? Interested in the same thing.
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Hi
We have 2 Zendesk instances with different domains and would like to integrate them into one slack instance. Is there a plan for when this update would be available?
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Hello.
Is there any update on this ?
My team is running into the same problem. -
Same issue please add feature, shouldn't take years...
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Seems we have the same problem as everyone commenting here; two separate Zendesk instances used in our company and one Slack, and it's causing a lot of pain not being able to integrate our latest zendesk instance. Happy to discuss our use-case anytime if it helps gain traction on this issue.
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Hello. I strongly request an update on this issue.
We have a single Zendesk subdomain with Enterprise plan.
When we create a sandbox, as you know, an additional subdomain is created at the same time but the slack integration app is not copied. Some macros, which are using slack side-conversation feature, are not copied either. Sandbox with limited functionality makes no sense to us.
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+1 we have a rather large team and we are constantly changing. We need the ability to link multiple Zendesks to the same slack instance
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This is a feature that is very necessary for our use case. Our company would benefit greatly from having multiple subdomains in Slack. We have external support for our product utilizing Slack, and would also like to allow our internal IT support to do so as well. Without this feature, we will have to look at alternative solutions.
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We are encountering the same issue. We have one Zendesk domain for internal IT support and a separate Zendesk domain for external support. We would love to use the Zendesk Slack app for both domains within the same Slack workspace.
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Currently running a trial of Zendesk and have hit this issue also. I have two subdomains, but only one Slack account for our company. David Gillespie
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@... any updates here?
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+1 to this needing to exist. We use Zendesk and Slack to support our customers and have integrated the two for this purpose today, but our internal IT team uses Zendesk as well. IT currently is at a disadvantage seeing two integrations are not supported. Please and thank you!
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In order to bring more instances into Zendesk's front end, we need this to work on the backend as well. We're going to be forced to shop ServiceNow and other ticketing systems in order for it to work with Slack.
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Same issue here. We are trying to have our Zendesk Domain and our Zendesk Sandbox environment come into the same Slack.
We were able to do this with the Zendesk Legacy app, but seems the new app does not allow this.
Any update on whether this is being worked on?
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Wanted to share with others on this thread that I found a hack to make two instances work with one slack. Reach out if you need help.
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Hey Carrot Fertility, Inc. , would you mind sharing?
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Carrot Fertility, Inc. I'd like to know the answer to this one as well.
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Zapier supports mutlichannel slacks to create/update zendesk ticket.
There are some limitations but certainly propels us to about 80% to getting where we need to be.
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Any update on this? We have 3 different Zendesk sub-domains but one Slack instance. This would be beneficial to be able to natively use a feature like this.
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Starting to wonder if anyone at Zendesk even monitors this forum, crickets...
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Thanks for following up.
Unfortunately we don't have an update on multiple Zendesk to a single Slack team. I've captured your feedback against the feature request and we'll update this thread when we have it on the roadmap.
Thanks,
David
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David, considering this has been a thread since 2020, is there any indication this will ever be added to the roadmap as a feature?
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Hi David,
This is a big issue for us too. We are very enthusiastic about the side-conversations and we would like to use it with Slack, but only one (of many teams that work with Zendesk) team is able tot active the Slack integration at the same time.
Our use case:
We make a lot of different software products in our company (1200+ employees). A number of those products have their own Zendesk-space (because every product has it's own servicedesk). That makes sense I think. On the other hand, our company has chosen to put everybody in the same Slack instance to improve collaboration over teams and facilitate internal communications for the company as a whole. Makes sense too.
Hope to have presented you a useful use case.
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