Forms into existing tickets
We are regularly starting communication via email and then requiring a form is completed to gather specific information from the requester, at the moment this creates a new ticket, wouldn't it be a great feature if you could send out a link from within a ticket which the requester could complete and it updates the existing ticket.
that would be brilliant
Hi, what would be best practice for this, if it's not possible to link a filled out form to an existing ticket, where you refer the customer to fill out the form?
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