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Feature Request: Hide ticket fields in web widget
Beantwortet
Gepostet 06. Juni 2020
Based on https://support.zendesk.com/hc/en-us/community/posts/360043970893-Hide-ticket-fields-in-web-widget
Submitting on behalf of @... and myself.
Feature Request:
Add the ability to Hide ticket fields in web widget
Use Case:
This would allow Zendesk Admins to pass information into the Web Widget without having to display it to the End-User. This would also allow the passing of information into the Web Widget without the End-User making changes to the information.
Description/Example/Use Cases/Proof of End-Users Requesting:
https://support.zendesk.com/hc/en-us/community/posts/360043970893-Hide-ticket-fields-in-web-widget
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14 Kommentare
Amy Hunt
Yes, please! +1
Such a useful feature for customizing the webwidget
1
Judy Huynh
YES PLEASE, I have prefilled fields that I would like to hide!
1
Jamie Noell
Yes, please. We have a field that is used on multiple forms but on the widget, we need this field to be hidden.
1
Anthony
Please add this! We just signed up and I'm disappointed to see that this is not possible to do.
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Magnus Hallberg
+1
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John Min
Is there an update on this?
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Ian Walker
+1. Yes please.
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Aya
+1 please! we want the widget to be as simple as possible but some more additional fields shown in the form.
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SISTEMA
+1
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Krunal Parmar
Yes please. +1
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David
How are we still waiting for this!!?
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Trina
Okay, at least follow the same form conditions versus showing ALL form fields. If the field wasn't shown on the customer facing form based on conditions, it shouldn't be displayed to the customer in the portal, right? Common sense??
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Milena Rusanova
+1
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Anastasiya Kastsiushkina
Hello everyone! Thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
We wanted to let you know that the possibility to configure ticket fields in the Web Widget (Classic) depends on the subscription plan. This article may help to better understand the requirements as well as the way to configure them. However, please note that the email field cannot be removed.
Thank you again for your feedback and for being a valuable customer with Zendesk.
Best Wishes,
Anastasiya
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