Set default type if Type field is deactivated

2 Kommentare

  • Jake Bartlett

    I'm seeing this in our account. We don't use the default ticket type field, we created our own field (bug, feature request, product question, other). Now, all tickets default to "incident" which we don't want. I'd rather this just show as "ticket" or not show at all.

  • Nidia Martinez

    Hi Jake,

    This is expected behavior. Disabling the Type field doesn't change the Type value of existing tickets. However, it will remove that field from your ticket form so it is no longer visible, and any new tickets created while Type is disabled will default to the type "Incident". As to the reasoning, the most common types would be Question or Incident, and I believe Incident is chosen because it covers more situations than Question. Do you anticipate that causing issues?


Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk