markdown not available in mobile app
We have agents that work exclusively from mobile. We need to often use markup to show code snippets when we troubleshoot problems customers have with setting up our software. On the mobile app, we cannot use something like
```this is the code that does not work```
or any other markup. This is an essential feature we need to properly format our responses to customers.
When will you put this on your roadmap? I already know it is not a planned feature now. We support thousands of devs that have technical questions, and this is making your mobile app pretty useless. Even worse, our agents can't even use your website on a mobile browser because it is almost impossible to even read your pages and fill in fields on forms when on mobile. When will you optimize your zendesk web pages for mobile? You should at least do that if you do not want to implement essential features in your mobile app. Besides the markdown missing, also twitter does not allow more than 140 caracters on mobile (2 years after this was changed by twitter) and also I cannot see the side conversations on mobile.
It causes us a lot of frustration to have to tell our mobile agents that we cannot offer them any satisfactory ways to efficiently answer questions on mobile with Zendesk.
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Offizieller Kommentar
Hi folks,
Many thanks for your feedback, we are aware of this gap at the moment and will look into ways of improving the app to support Markdown in the future.
Thanks again for taking the time to let us know.
We're also doing a bit of research at the moment on mobile app uses and would love to talk to you if you'd like to participate.
Feel free to drop a comment back and I'll get in touch.
Thanks again,
Will - Mobile Apps Product Manager
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I find this a frustrating limitation too. It makes Markdown very much a second-class citizen in the Zendesk world. Even more so because plain text fallbacks are not supported in Markdown macros.
Please change Zendesk to better support Markdown on the mobile app!
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Thanks, @..., that's great news.
I generally use the web app from my desktop device. When I'm away from my desk, it's nice to be able to respond to a ticket using the mobile app. In both web and mobile apps, I more often than not will use a macro in the response - especially for the more regularly occurring types of ticket.
If you'd like to drill in some more to see how I use the mobile app, then I'm more than happy to talk or answer questions in some other way.
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