So I use macros and/or triggers to set the subject of some tickets. Many times I'll use custom org fields in the naming convention using placeholders. When I do, the placeholder shows up until I "resubmit" the ticket, then it's fine. It shows up in the ticket subject and in views as well. For instance, here's the subject line (redacted) how it looks after running the macro:
Here's how it looks when I place my cursor in the subject field:
Once I submit it, it displays properly.
In this particular case, I ran the macro using bulk edit. Not sure if that is relevant or not.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.