Selecting a Form
As the number of teams using our Zendesk instance grows the number of Forms we have also inevitably increases.
Selecting the correct form when agents create a new ticket is really painful, there is no ability to:
- start typing to filter down the options
- nest the forms to make them easier for an agent to find
- way to hide certain forms from specific groups
Any of the above would be a huge improvement in the usability of the system, as would the option to enable a pop-up allowing an agent to select the correct form as the first step when creating a ticket manually.
We would also like to set a default form by agent group.
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