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Editing Closed tickets

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Andrew Paterson

Gepostet 20. Dez. 2021

Closed tickets should be editable by an Admin and the time period until they auto-close should be able to be defined (or disabled).
 
Tickets close too early for some business processes and when a ticket closes that has fields set incorrectly then that incorrect info is forever in Explore reports
 
This results in Follow up tickets being created unnecessarily and incorrect historic reporting.

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4 Kommentare

Datum
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    Josef Prandstetter

    Zendesk Luminary

    Until some days back there has been a post to this topic, where someone of Zendesk announced they will have a look at it in 2022 - the link has been:
    https://support.zendesk.com/hc/en-us/community/posts/4409217551642-Feature-Request-Ability-to-edit-closed-tickets

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    Andrew Paterson

    Thanks Josef Prandstetter, that link doesn't seem to work for me though for some reason.

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    Josef Prandstetter

    Zendesk Luminary

    Andrew Paterson: The links are now available again.

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    Dane Corley

    Zendesk Product Manager

    Hi Josef Prandstetter,

    I wanted to drop in and make sure you saw that we have a new community for our upcoming Modified Closed Tickets Beta.  Please sign up if you're interested in testing out this new functionality soon.

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