After switching from Standard Agent Interface to Agent Workspace the full support of raw Markdown disappeared together with the Preview button :(
Markdown is a 'must have' feature in 2022, replacing it with some Markdown-alike 'shortcuts' in the WYSIWYG editor is not an improvement for sure.
We do support when we need to share/reuse code fragments often. The WYSIWYG editor is super unhandy for that.
Yes, when I type the answer inside the Zendesk editor I can use usual Markdown shortcuts, but I can't copy & paste fragments of Markdown anymore, I need to recover the formatting every time manually when I put copy text from/to zendesk editor - it doesn't preserve the important things like code blocks, but it preserves silly things, like the font color/background color.
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