Inserting sentences set by macro between sentences
AbgeschlossenFeature Request Summary:
When inserting macro text between sentences, the insertion position is forced to the end of the sentence or later. I want to make the insertion position arbitrary.
Description/Use Cases:
*Blue mark is the original text
*Red mark is the position you want to insert.
However, the insertion position will be inserted below the original text.
Business impact of limitation or missing feature:
There is no problem in processing a small number of tickets, but when processing a large number of tickets with different contents, it is very inefficient.
Is it possible to specify the insertion of the macro at an arbitrary position?
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Offizieller Kommentar
Hello Masako K,
We are happy to announce that we recently implemented the ability to insert macros at the text cursor position in Agent Workspace. Hope you are liking this new change :)
Please do provide us your feedback here: https://support.zendesk.com/hc/en-us/articles/4471491907866-Announcing-composer-enhancements
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Hello Amisha Sharma
I'm extremely grateful that you implemented this response so quickly this time!
The behavior as we expected was reflected in the production environment.
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