Implement way to open zendesk URL links inside existing zendesk session

Below you will find my original request that was asked to be posted here. It would be great to target existing zendesk sessions when zendesk ticket URLs are clicked outside of zendesk. I dont know how this might happen exactly or if its possible but I figured I might as well ask.

OP:

Is there any way to route incoming zendesk ticket URL clicks into an exitsting zendesk instance? For example, I am an agent in my browser @ https://MYINSTANCE.zendesk.com/agent/tickets/41862 and I receive a URL link from a colleague to another ticket inside a 3rd party app like Slack, I click the URL in Slack to the zendesk ticket (https://MYINSTANCE.zendesk.com/agent/tickets/41861 lets say) and it opens in a completely new tab or window in my browser rather than in my existing zendesk tab

I can achieve this affect when inside of zendesk already like in an app running in the ticket sidebar, but external URLs I am not sure what my options might be

Daniel Dobrzensky

5. März 2022 18:01

There's a Chrome extension for this! Solves the problem perfectly.

https://chrome.google.com/webstore/detail/zendesk-quicktab/moiloihigegdbekeabannnkibekfnekf

Gareth Elsby

17. März 2022 09:53

+1 for Zendesk quicktab. Its a must-have for any Zendesk agent to get rid of multiple open tabs.

Although +1 on the OP because this feature is sorely needed!

Jason Ortega

17. März 2022 18:32

Hi Daniel Dobrzensky, thanks for the tip, this works for most intents and purposes. The only time it can get weird is if you have multiple browser windows with zendesk domain (like maybe one looking at stuff for Talk and one looking at stuff for Support), then if it tries to open the tab in the Talk browser window, the ticket has no where to route to since it is Talk and not Support and simply closes the tab and theres nothing the user can do except close that default window.

Thanks for pointing out a workaround none-the-less.

Implement way to open zendesk URL links inside existing zendesk session

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