Outgoing emails and showing who is CC'd/BCC'd in Agent Workspace

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5 Kommentare

  • Offizieller Kommentar
    Amisha Sharma
    Zendesk Product Manager

    Hello All,

    Thanks for providing feedback.

    We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you have any additional feedback. Thanks!

  • Dave Dyson
    Thanks for the feedback, Hawk!
    1
  • Rebekah MacDonald
    Zendesk Luminary

    The ability to see (and copy) both the requester and cc's email address is something that is critical to our team's operation. +1 for the ability to see the users cc'ed on a particular response or thread. 

    1
  • Atul Upadhyay

    Do we have BCC option in outgoing emails? If yes then can we automate to the default email for all tickets?

    0
  • JR Lausin
    Zendesk Customer Care
    Hi Atul,

    In Zendesk BCC's are not recognized and are not supported in tickets. When a user is added as a BCC on an inbound email, the user will not be added or acknowledged anywhere in the ticket or events. Additionally, BCC's are not notified of any ticket updates from the agent interface.
    https://support.zendesk.com/hc/en-us/articles/4408827478298-Why-can-t-I-BCC-

    Please check our product feedback request for this.
    https://support.zendesk.com/hc/de/community/posts/4408860746394-Support-Needs-BCC-Option?page=2#community_comment_5071297341850
    0

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