Block Numbers via the API

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Christopher Wooten

Gepostet 30. März 2022

As our call volume goes up so to is the amount of numbers we have to block. Being able to route a slack message or a macro to an api call would lesson a simple issue for our ops team.

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      Martin Holmes

      Zendesk Product Manager

      Hi,
      Thanks for reaching out!
      This is not something we are considering at present but we have added this to our backlog for future consideration. 
      Can you help us understand the volume of numbers you need to block (e.g. per day, week, month)? Are there any specific reasons why you need to block a large volume of numbers? e.g. Spam callers?

      Thanks,
      Martin

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      Christopher Wooten

      Its usually one or two a week. The issue is when the agents need to have it done but only the admins can get to it. The idea is to enable the agents to run a command from either slack or Zendesk to allow the agent to block the number as well as add it to a list that's easily seen for all agents.

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