View PDF's without having to download the file

14 Kommentare

  • Suzanne Dwyer

    Agreed. How do we do this?

    0
  • Betsabe Acosta

    I'm having the same problem, how can I change that?

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    Hello, this problem should be fixed now.

    0
  • Jani Oksanen

    Katarzyna Karpinska How exactly can we view PDF without downloading? This should be normal feature of Zendesk IMO. I noticed in marketplace there is "PDF Viewer Pro" but it would cost, and has bad ratings.

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Jani Oksanen, it works pretty straightforwardly. If your browser supports this function (most of them do) and you click on a pdf link in your Help Center article it should open in a new tab.

    0
  • Jani Oksanen

    Hello,

    Thank you for the reply. I found this thread on "Ticketing System":
    Therefore, I'm talking of the ticketing system, and not Help Center. If customer send us PDF in ticket, we would like to view it on browser instead of downloading it. 

    What I have found after my earlier message and probably will help others too who struggle with same:

    1. Zendesk seems to force to download, so even if you have set i.e. Chrome setting to open PDF in browser instead of download, Zendesk will force it to download. So Chrome settings will not help.

    2. I found out there is Chrome extension, that can be used, and it will allow to view the PDF in browser instead of downloading it, even if the source forces it to be downloaded. Name of Chrome extension I'm using and seems to work is "No PDF Download".

    1
  • Christopher Boerger

    Katarzyna KarpinskaIndeed the solution from Jani works but it would preferred if we did not have to add a chrome extension for this. How to force this in zendesk support? 

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    Oh, my! My apologies to all of you, I've made a mistake. When I wrote in this post that the issue is fixed I have not realized that I was writing in a Support feedback area of our Community. 

    We did indeed enable opening PDFs in browser from Help Center (Guide) but this functionality doesn't extend to Support. Unfortunately, I'm not responsible for Support enhancements so I can't say when and if this issue will be solved. Once again I'm sorry for the misinformation.

    0
  • Óskar Ómarsson

    Any feedback on this from a Zendesk Support PM?

    This is annoying our customer service agents, they work with a lot of pdfs on daily basis and it would be great if Zendesk wouldn't force a certain browser behaviour.

    regards

    Oskar

    0
  • Amisha Sharma
    Zendesk Product Manager

    Hello all, thanks for proving feedback and creating a post for this feature request. 

    We will continue to monitor this post for this request and prioritize next year. This feature request has been added to our backlog. Thanks!

    0
  • Claudia L

    Hi any updates on this request ? we are having to dowlaod documents and vocal messages to read/hear them, how can we just listen to them without dowling it ?

    0
  • Gregg Alper

    I just signed up for zendesk and was shock to see viewing PDFs was not a native feature. I’m going have to cancel now and find another help desk solution. All of our agents are constantly working with pdf documents.

    0
  • Gaia Customer Care

    I was very disappointed to learn that a feature as useful and seemingly simple to implement as viewing a PDF file without having to download it has clearly been ignored.

    However, I've found a simple solution. If your browser allows for extensions, simply download the PDF viewer extension to your browser. Once it's installed you can view PDF's in your tickets without having to download them!

    Make sure the extension is turned on!

    3
  • Soraya

    Hello

    My company has  just signed up for zendesk and we share the feeling of the other customer 

    viewing PDFs must be native feature.

    Documents/forms are download on the laptopt of our agents. Please do your best to add this feature asap. Thank you

     

    0

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