View PDF's without having to download the file

9 Kommentare

  • Suzanne Dwyer

    Agreed. How do we do this?

    0
  • Betsabe Acosta

    I'm having the same problem, how can I change that?

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    Hello, this problem should be fixed now.

    0
  • Jani Oksanen

    Katarzyna Karpinska How exactly can we view PDF without downloading? This should be normal feature of Zendesk IMO. I noticed in marketplace there is "PDF Viewer Pro" but it would cost, and has bad ratings.

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Jani Oksanen, it works pretty straightforwardly. If your browser supports this function (most of them do) and you click on a pdf link in your Help Center article it should open in a new tab.

    0
  • Jani Oksanen

    Hello,

    Thank you for the reply. I found this thread on "Ticketing System":
    Therefore, I'm talking of the ticketing system, and not Help Center. If customer send us PDF in ticket, we would like to view it on browser instead of downloading it. 

    What I have found after my earlier message and probably will help others too who struggle with same:

    1. Zendesk seems to force to download, so even if you have set i.e. Chrome setting to open PDF in browser instead of download, Zendesk will force it to download. So Chrome settings will not help.

    2. I found out there is Chrome extension, that can be used, and it will allow to view the PDF in browser instead of downloading it, even if the source forces it to be downloaded. Name of Chrome extension I'm using and seems to work is "No PDF Download".

    1
  • Christopher Boerger

    Katarzyna KarpinskaIndeed the solution from Jani works but it would preferred if we did not have to add a chrome extension for this. How to force this in zendesk support? 

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Oh, my! My apologies to all of you, I've made a mistake. When I wrote in this post that the issue is fixed I have not realized that I was writing in a Support feedback area of our Community. 

    We did indeed enable opening PDFs in browser from Help Center (Guide) but this functionality doesn't extend to Support. Unfortunately, I'm not responsible for Support enhancements so I can't say when and if this issue will be solved. Once again I'm sorry for the misinformation.

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  • Óskar Ómarsson

    Any feedback on this from a Zendesk Support PM?

    This is annoying our customer service agents, they work with a lot of pdfs on daily basis and it would be great if Zendesk wouldn't force a certain browser behaviour.

    regards

    Oskar

    0

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