Is there any way to get the logged user information through API?

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Israr Ansari

Gepostet 26. Apr. 2022

Hi, I want to get the logged user information on the ticket. I can't  find this in the documentation 

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      Aleksandar Salevski

      Guys any  help on  this one!

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      Aleksandar Salevski

      Any help here 1263082154109?

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      Aleksandar Salevski

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      Greg Katechis

      Hi Aleksandar! It looks like you're trying to use the Zendesk Apps framework outside of the context of the Zendesk agent interface, which is the reason that you're running into this issue. You can read more about how to use ZAF here, but feel free to share what you're trying to do so that I can help point you in the right direction!

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      Aleksandar Salevski

      Or i go this:

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      Aleksandar Salevski

      i  get this error, ReferenceError: client is not defined

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      Israr Ansari

      Hey Eric

      Thanks! this works for me

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      Eric Nelson

      Hey Israr,

      Thanks for the additional info. You can use the currentUser method available for the Apps Framework to accomplish this. 
       
      zafClient.get('currentUser.role')
       
      Hope this helps! 


       

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      Israr Ansari

      Hey Eric

      Basically, I want to show some settings or configurations of my custom app on the ticket side but this setting is only visible for the admin not for the agent. So I want to develop a condition if the login user is an agent do something and if the login user is an admin show setting to him/her. That's why I want to get login user information. but unfortunately, I did not find something in the documentation that guide me on this. I hope you get my point if you have any questions about this then let me know.

      Thanks!

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      Eric Nelson

      Hey Israr,

      Can you tell me more about your use case?

      Thanks!

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