Reply-to banner not appearing when From emails do not exist in recordsAbgeschlossen
Reply-to banner not appearing when From emails do not exist in records
Feature Request Summary:
If there an option that would remove the Reply-to email from being listed as the Requestor email and defaulting to have the From email listed as the Requestor of the ticket, that would be the easiest solution for us.
it seems like ZD isn't flagging differences in From and Reply-to emails if the From email doesn't originally exist in our ZD instance. This is a big problem because the Requestor of the tickets are coming in as the Reply-to emails (emails that didn't originally send the emails which make them unverified).
Business impact of limitation or missing feature:
Other necessary information or resources:
Hello ntom- We are currently rolling out Phishing alerts in Agent Workspace. You can find more details here: https://support.zendesk.com/hc/en-us/articles/4538847988378
Your use case is a part of our rollout. Please let us know if you experience any issues. Thanks!
Thanks for this feedback, Nathan!
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