Feature Request Summary:
The "Message details" box in the talk history section is unusable for high volume accounts. Adding the ability to filter time/date would be very helpful, or alternately, logging the sms numbers used in the ticket event history/api.
The message details table is unusable for me - it takes forever to load and will glitch out when I try to change pages - I'll go to page 3, it takes 60 seconds to load, and then I click page 5 and it just keeps staying on 3. One time I spent an hour and was only able to get up to page 7.
Because ticket even history won't show the numbers, nor does the api, this is the only way.
Please add filters to this feature including date/time so we can quickly parse it.
Business impact of limitation or missing feature:
We had an issue where I needed to determine a customer's number at the time of texting because an agent mistakenly edited the number, but I can't see it. Additionally, there have been times when messages have gone down (likely due to carrier outage), but its hard to parse the data to do more precise troubleshooting.
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