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Internal Notes Erased When Ending A Call

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Gepostet 16. Mai 2022

We switched to Agent Workspace and we used to be able to write in Internal Notes during a call, but now those messages are deleted when the call ends. Am I the only one? If not, I'd like to suggest a feature request ;)


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Sean Chuang

Zendesk Product Manager

Hi Michael,

Thank you for question. This is the type of question that requires investigation so please reach out to our Support team so they can troubleshoot your concerns. Based on my read, this does not sound like expected behaviour.

Thanks,
Sean

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