Zendesk Support for Jira Plugin - Assignee Mismatch


1 Kommentare

  • Dion
    Zendesk Customer Care
    Hi Priya,

    This can be caused by a few things but normally these are caused by triggers, automation, and the third one is field mapping which if enabled syncs the assignee value from Jira to Zendesk. You may try to check your account for those things but if you are still unable to figure this out, please contact us and provide samples so that we can check.



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