Feature Request: Create new ticket from new client response

3 Kommentare

  • Sydney Neubauer

    +1 We had this incredibly long thread with an End-user as they kept replying to the same ticket. It ended up getting so big that it would take 10 seconds to load every time you opened it. So we had to add a tag to trigger a trigger to auto close the ticket after every topic he brought up so that when he inevitably replied, it would open up a follow-up ticket.

  • Dana B

    We had a process where we would create a side conversation and sent it to our support email address, coping the second issue, theoretically starting a new ticket.  However, when the client replies to the original ticket, it comes in as a side conversation even though the ticket recipient was our support email address... Why? Anyone?


  • Dane
    Zendesk Engineering
    Hi Dana,

    I have created a ticket to investigate on the behavior that you are reporting. Please wait for my update via email and let's continue from there.

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