Enabling end-users to identify their position in the call waiting queue

Beantwortet

Gepostet 14. Juni 2022

Hello! Would like to check if there is a feature for the end-user to identify their position in the talk queue.

For example, a feature that allows users to know there are other 2 callers in the queue in front of them.

At the moment, there is only an internal feature for setting the maximum queue size and queue waiting time.

2 Kommentare

Datum

Neueste

Offiziell

Zendesk Product Manager

15. Juni 2022

Hi Al,

Thanks for the feedback. There is a similar question from another post by you. We will reply on that other post.

Thanks,
Sean

20. Juni 2022

Hi sean,

Will it be possible then to integrate a foreign app into Zendesk in order to track the queueing?

Offiziell

15. Juni 2022

Hi Al,

Thanks for the feedback. There is a similar question from another post by you. We will reply on that other post.

Thanks,
Sean

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