Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Light agents should not be in Side conversation child tickets



Gepostet 16. Juni 2022

While a light agent cannot be set as the assignee of a ticket (understandable), a light agent can be selected in the To: field of a Side conversation child ticket.  However, when the ticket is created, the light agent's name is removed because again, a light agent cannot be the assignee.  One may think he out she is assigning a ticket to an "agent" when in reality, that person has a light agent role, so Zendesk is instead assigning the ticket to a group; then, this ticket has to be manually triaged to someone else.  

It seems like Zendesk should filter out light agents from the To: field.


1

0

0 Kommentare

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Sie finden nicht, wonach Sie suchen?

Neuer Post