Okta - Zendesk integration successfully creates accounts, but does not sync passwords

3 Kommentare

  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Josh,
     
    The user provisioning functionality for the integration was built on the Okta side, so they may have more visibility into what is happening.  But since it uses our APIs there are couple of things I can point out to pay attention to.  For Okta to successfully set the password via API:
     
     
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  • Joshua Shum

    Hi Christopher, 

    Thanks for your comment! I searched through all zendesk and Okta settings and I think your comment helped me see what was missing - likely that allow admins to set password isn't checked. The only problem is that I cannot see that option, despite being an administrator role (password tab in settings only contains a checkbox for email notifications). Can only the administrator (owner) role do this? 

    If this is the case it might be a good point for documentation as the option is completely missing from my side!

    Thanks again for your help!

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  • Christopher Kennedy
    Zendesk Developer Advocacy
    No problem.  Your correct - this setting is only accessible by the account owner.
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