We heard you! We have several complaints in community posts that it is difficult to read emails since we moved the composer to the bottom of the ticket conversation. Reading a long message required scrolling to the top of the message. There were cases where all you would see was the long signature. You would have to scroll up to see the content at the beginning of a long email.
With this release, we are now landing you at the top of that latest message when you open a ticket.
- If there are unread messages in the conversation, we open the ticket on top of the most recent unread message.
- If there are read messages in the conversation, we open the ticket on top of the most recent message.
This update should help agents consume information as quickly as possible, in the right order of events, and save scrolling time.
Let us know if you are liking this change and if you have feedback on how we can improve this experience. Thanks!
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