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HTTP Error 503 Incremental tickets API
Gepostet 25. Juli 2022
Im using the incremental tickets API to get all the tickets in my companies account and upload it to a S3 bucket, sometimes the script runs just fine and im able to get 4-5 files with 1000 tickets each, but sometimes it will randomly throw me a 503 error with no retry-after message, while also being very far from reaching API rate limit.
The user_agent_list was used to spoof the user_agent header to test if i would still get the 503 error, it seemed to increase the amount of times the while loop would run without receiving an error, but still didn't fix it.
session = boto3.Session(
aws_access_key_id={ACCESS KEY},
aws_secret_access_key={SECRET KEY}
)
def upload_to_s3(data):
bucket_name = "BUCKET"
file_name = f"Tickets/{datetime.today()}-dump.json"
s3 = session.resource("s3")
object = s3.Object(bucket_name, file_name)
result = object.put(Body=data)
return
user_agent_list = [
'Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Firefox/102.0',
'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.5060.114 Safari/537.36',
'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36'
]
user_agent = random.choice(user_agent_list)
url = 'https://{DOMAIN}.zendesk.com/api/v2/incremental/tickets/cursor.json?start_time=1641006000&include=slas'
user = {email} + '/token'
pwd = {password}
headers = {
'User-Agent': {user_agent}}
response = requests.get(url, headers, auth=(user, pwd))
print(response.headers)
print(user_agent)
if response.status_code != 200:
print('Status:', response.status_code,
'Problem with the request. Exiting.')
response.reason
response.raise_for_status()
exit()
else:
print(response.status_code)
data = response.json()
data1 = json.dumps(response.json(), indent=4, ensure_ascii=False)
upload_to_s3(data1)
EOS = data["end_of_stream"]
while EOS != 'true':
user_agent = random.choice(user_agent_list)
EOS = data["end_of_stream"]
new_url = data["after_url"]
response = requests.get(new_url, headers, auth=(user, pwd))
print(user_agent)
print(response.headers)
if response.status_code != 200:
print('Status:', response.status_code,
'Problem with the request. Exiting.')
response.reason
response.raise_for_status()
exit()
else:
print(response.status_code)
data = response.json()
data1 = json.dumps(response.json(), indent=4, ensure_ascii=False)
upload_to_s3(data1)
time.sleep(10)
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1 Kommentar
Tomasz Swinarski
Hello,
Is there any solution to that? I am getting 504 or upstream request timeout error using /api/v2/incremental/tickets/cursor.json?start_time=1675271346&include=slas so incremental ticket load with sla as sideload. It works when i pick more recent start_time.
What can be the problem?
1
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