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Empty tickets created when users mention us in their instagram story
Beantwortet
Gepostet 01. Aug. 2022
Hello,
Is ti possible to create a trigger or automation that automatically deletes empty tickets created when users mention us in their instagram story? It's a pain to have tickets in the view that are not actual messages.
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4 Kommentare
Gabriel
I hope all is well!! At the moment, we still have no conditions that check if a comment "is not" present. The Instagram Direct message integration is a fairly new integration, so hopefully, new upcoming updates can solve this issue in the future. We have acknowledged this feedback!
Thanks!!
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Fares
Hey Gabriel, thank you for the answer. I will keep an eye out.
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J Administrator
Hi team,
is there an update feature regarding blank ticket comes from mention in Instagram story?
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Javier García
Any news? I have 300 empty tickets
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