- We can't have the most recent comments at the top like it was before. We shouldn't even have to scroll down to see the latest comment. Very inefficient.
- If I open several tickets, the tabs are now showing the requester instead of the subject. Hard to know which is which as I don't know everyone's name and what the issue was based on the requester's name.
- Inability to draft a reply internally and then switch to public. Now it's more time to copy & paste, then have to go back and delete the internal. Very inefficient.
- Location of the reply box. Why not keep it at the top?
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