Please, please please - fix the bug with safe_update and the ruby client.
Gepostet 15. Sept. 2022
This is a huge problem with the ruby client that has had an open bug about this: https://github.com/zendesk/zendesk_api_client_rb/issues/420
Safe_update *does not work* if you use the ZD api ruby client. This is a huge problem and causes collisions on tickets. This is not fixable by anyone but Zendesk. The source of the problem and a solution were laid out in the bug 2 years ago. This has been causing us issues for years now.
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3 Kommentare
Eric Nelson
If you look at the order of operations between our code example and the steps to recreate you'll see the difference. Instead of the tag being set before the safe_update is being applied it is not getting respected as anticipated. By modifying this so that the safe update is being sent with the initial PUT payload it gets applied as we'd expect.
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CJ Johnson
Hi Eric,
That's great to hear! Can you explain what exactly the workaround is doing differently? As far as I can tell, the workaround is identical to the "steps to recreate", so I'm a little confused.
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Eric Nelson
We've gotten a card created for this issue. In the interim, we've put together a workaround and added it to the issue in github.
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