Restrict Merge
We would like to see the ability to block / prevent merging tickets based on certain fields / tags. We utilize an automation system for generating tickets and it is detrimental to that system when those tickets are merged into our manually created tickets. Adding a restriction to merge based on the presence of a tag will prevent our agents from merging these.
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Thanks for the feedback, Bryan!
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B \Cool Guy\ Schmitt if you are using an automatic way to merge tickets, like the Merge Duplicate Tickets app, you can set up exclusions based on tags and other criteria.
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