Side Conversations to stay open on tickets when creating them
Feature Request Summary:
Zendesk should allow side conversations that are being created in a ticket to stay in their edit state when navigating to another ticket within Zendesk.
When an agent goes to create a side conversation on Ticket X, but realizes they need some information from another ticket, which we will label Ticket Y, once they navigate to Ticket Y in the middle of creating the side conversation, the side conversation completely disappears and all contents are now lost on Ticket X. Sure, you can use the workaround of creating a new browser tab to avoid losing any content, but that doesn't get rid of the fact that you can either fat finger something, or make an accidental click that would take you away from the ticket that you are working on the side conversation on, and therefore losing all work.
Business impact of limitation or missing feature:
One of our main workflows in our organization relies on side conversations, and we have had many people reach out to us about this issue. There is a way around it currently, but still doesn't completely avoid human error.
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