I'm using the API to create a ticket, everything works fine, except I can not get HTML to work. The description value always overrides the comment, and the description.
And when description is not included I get this error:
'description':'Record validation errors',
'description':'Description: cannot be blank',
I have comment included in the API call, but it does nothing (no error ,unless description is removed from the call)
"html_body ": "<b>test</b>"
Which is weird, since the docs (https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#description-and-first-comment) say to use comment vs description, but the validation seems to be making this impossible.
I checked in the admin, and Description is a standard field and I can not change the required property. What am I missing?
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