Hi all!

I'd love to have read receipts built into Zendesk without the need for third party applications or extensions. This seems like a pretty core usability feature that should be built into the product. Furthermore, I'd be more comfortable trusting ZD with this feature than a third party.

That aside, third party implementations achieve this by posting internal comments noting when a comment has been read. This is very intrusive to a ticket and takes up a lot of screen real-estate.

Ideally, this would be baked into ZD and would show up in a subtle fashion. For example, a "Seen" indicator next to the ticket comment's timestamp (screenshot achieved by editing HTML on a ticket page to create an example):

Would really love to see this get implemented!

Regards,

-Joel