Zendesk inegration with Google Maps
Zendesk inegration with Google Maps
Feature Request Summary:
Subject of a Ticket that can be used dynamically in Google Maps or any other map.
Description/Use Cases:
We have many customer, and we often several times a day visits customer to make IT solutions for them. We organize this in Zendesk by having the adress in the subject field of the ticket.
It would be nice for better coordinating that it could be shown in Google Maps, for example, so we visually could see where those visits are.
I've maked a workaround for this by extracting a view (all our vists) to CSV, and them import it in Google Maps.
However, that is a manual process, and we would like this to be automated somehow.
Feel free to post other solutions.
Business impact of limitation or missing feature:
This could be a game changing feature for our company, i am sure we are not the only company that could request this.
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Hi
This is quite a specific request and i believe this problem requires custom solution. It for sure can be solved using Zendesk webhooks and triggers functionality. I will share my possible approach below.
To begin with, if addresses in subject are always in static form, example - "AP not working, address:Wall Street 11" you can extract address within the triggers/webhook body using the Liquid syntax (split the subject by "address:" and extract the second element in array) this will provide exactly the "Wall Street 11" part. Of course you can always use the custom ticket text field like "Address" and simply extract address using the custom ticket field placeholders.
Then you can either create own endpoint or use some existing Google Maps integrations / API endpoint (im not familiar with them). Zendesk Support Trigger is activated (any ways of activation, checkbox within ticket, ticket Solved etc.) and notifies the Webhook. Inside the trigger we send basic JSON with some data and address towards the endpoint. Endpoint/your own webhook/server will process the address and adds it to some sort of suitable output - custom local webpage with the same image you provided or any similar.
With custom endpoint, within the same Webhook activation trigger in JSON body you for sure can add additional customer information (name, status, subscription, organization) to provide and add more information to the point on the map/image.
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Hello Julian, and thank you for your answer.
The subject field on our visits is always just the adress, never a specific problem, so that part is pretty straight forward.
I've been looking though the marketplace and for integrations, and cant find any that can create this.
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