await this._NgxZendeskWebwidgetService.initZendesk(new ZendeskConfig());

• Chris Sos

  • 5. Dezember 2022 03:00

  Zendesk Product Manager

  Hi Gulcin,

  It sounds like you're running into a timeout error when trying to initialize the ngx-zendesk-webwidget in your Angular 11 web app. This can be a frustrating issue, but there are a few potential solutions that you can try to address the problem.

  One potential solution is to increase the timeout duration for the initZendesk function. By default, this function may have a relatively short timeout duration, which could be causing the error you're seeing. You can try increasing the timeout duration to see if that helps resolve the issue.

  Another potential solution is to check for any potential conflicts between the ngx-zendesk-webwidget and other libraries or components in your Angular app. If there are any conflicts, they could be causing the timeout error you're seeing. You can try isolating the ngx-zendesk-webwidget to see if that helps resolve the issue.

  If you're still having trouble, you can also try reaching out to the developers of the ngx-zendesk-webwidget library for additional support and guidance. They may be able to provide more specific recommendations based on your specific situation.

  Hope this helps!

  Chris

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