Macro Placeholders populating old/incorrect data

2 Kommentare

  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Thomas Fowler

    I believe that until you submit that ticket, those values haven't actually changed. Once submitted, the database is updated and those new values will be valid.

    0
  • Thomas Fowler

    If the field is blank when the macro is ran, then the comment will include the new values within the placeholder without submitting the ticket first. When the field already contains a value, then the comment includes the old values within the placeholder. The goal is to be able to change the field and update the comment with one click.

    0

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