Explore - Add data filter to show only agents and not end users?

1 Kommentare

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi James,
    As of the moment, it is expected behavior for end users to show in your list of assignees when you add the Assignee name filter from the Support: Tickets [default] dataset to a dashboard. This is a product of the way the dataset is currently structured.
    Explore team is currently working on improving this area of the datasets so, end-users will be filtered out from attributes like Assignee name, Call agent name and Chat agent name.
    As a workaround, I found an article that discusses this:
    Why do end users show in my assignee filter on my dashboard?
    I hope this helps! Thank you.

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