Feature request: Adjust agent idle timeout in Agent Workspace
Hi support,
I understand from https://support.zendesk.com/hc/en-us/articles/4408821805338 that it is no longer possible to adjust the agent idle timeout period for Chat. I would like to request that this feature be added so that small teams of agents can stay active all day without worrying about breaks.
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Hi, this is being introduced in omnichannel routing in Q1 2023
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