In our setup we use private groups with very limited access to handle GDPR sensitive cases from our clients. In order to use this private group properly and in order to make sure that rest of the team do not have access to tickets in this private group we need to put everyone on access to see tickets within their groups and all public groups:
Recently we noticed that this restriction affects Suspended tickets access and no one except Zendesk Admins is able to see and check Suspended tickets inbox.
Could this, please, be reviewed and taken into consideration that it's preferable for us to have separate layer of permission for Suspended tickets. For example in our use case we want to keep private group for certain people only and to have some team members with access to suspended tickets, so they will be able to monitor the situation there and recover tickets (if needed) by their own.
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