Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Ability to translate the subject field of tickets

image avatar

Juliane Knobloch

Zendesk Luminary

Gepostet 19. Jan. 2023

The Google Translate bar in Agent Workspace only translates ticket comments, nothing else. Our channels are email and web form (not messaging) and so all our tickets have a subject field that contains information provided by the customer. If the ticket is in a language that the agent doesn't speak, the Google Translate bar is basically useless because the agent can only translate part of the information provided by the customer.

2

1

1 Kommentar

Datum
    image avatar

    Permanently deleted user

    Zendesk LuminaryCommunity Moderator

    +1 to this

    We use the Google Translate Chrome Plugin which is helpful but it would be great if Zendesk simply translated the subject field as well. 

    0

    Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

    Sie finden nicht, wonach Sie suchen?

    Neuer Post