Option to Remove Chat, Talk, & Message Icons from Agent Workspace

Beantwortet

4 Kommentare

  • Ann McKinney

    0
  • Shmuel Holzman
    Community Moderator
    Zendesk Luminary

    Hi Ann McKinney

    You can remove those agents from Talk and Chat which will remove those icons for those agents.

    Head to the Admin Center > People > Team > Team Members > select the agent > uncheck the talk & chat options:

     

    0
  • Ann McKinney

    I'm unable to uncheck chat. A warning pop-up says:

    Access cannot be removed
    You need at least one admin for Chat.
    0
  • Ann McKinney

    At this point, I still have two icons in my Agent Workspace for Talk and Messaging Updates, that we DO NOT USE.  I've asked to have these removed, but only the Chat icon was removed. 

    Can someone please help fix this by removing those icons permanently, or making them optional, so I can turn them off?

    0

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