Feature Request Summary:
We've just upgraded to the "new agent workspace" and noticed that you need to click twice to switch from public to internal reply in the composer.
Could it be possible to just "unhide" the reply type so you see both Public and internal on the composer top
When working on many tickets through the day it can result in many clicks back and forth from internal and public reply in the composer. For us it seems unnecessary to hide the other reply since theres plenty of room on the composer tab.
Business impact of limitation or missing feature:
The only impact is a small annoyance and time consumption. Possibly a small injury over the years, this is worst case of course.
Other necessary information or resources:
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