I would love the capacity to make a custom role in Talk.
I have some Agents that are highly skilled and able to support/train other Agents, but I don't want them having Admin access. Therefore, a new role category that would sit in-between Team Lead and Agent, something like an 'Advanced Agent', or having the ability to customize a role would be great.
Maybe something similar to Guide where there is the ability to create User Segments.
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