Notification when a new user register
we would like to have an option to send a notification to our agents every time a new user registers or verifies his email address. We need this since we cannot use the organizations domain feature, because our customers can be part of the same organization but involved in different projects and they should not see tickets of other projects. Therefore we need to manually add these users to their respective projects, which is hard without knowing that there is a new user.
Thanks and have a nice day,
Zendesk doesn't send an email notification when a new user is created, however you should be able to achieve your outcome using our platform.
For low code, admin friendly solution, both the Workato and Tray.io integrations with Zendesk should be able to support your use case. As a note here, you may need a subscription for those tools in order to scale this notification. Here are the Workato docs for their integration and Tray.io's docs for their integration.
Alternatively, if you have access to a development team, either of the Incremental Users Export or User Created event in Amazon Event Bridge (if your company uses AWS) can be utilized by your developers to build a custom automated notification system.
I hope this is helpful.
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