BUG: No save button

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Matt Legge

Gepostet 16. Apr. 2023

There is no save button, only a 'submit as' button, which closes the ticket.

Very very rarely is closing the desired behaviour.

99 times out of 100 I want to add multiple internal/external notes, comms, while keeping the ticket open.

There should be a save button, because every other ticketing system has a save button??

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      Permanently deleted user

      Hey Matt, 

      When making any changes to a ticket, your changes are saved when you submit them. That said, there are 2 different menus to choose what happens when you submit the ticket:

      1. You can Stay on the current ticket, close the ticket, or move on to the next ticket in the view. 

      2. You can choose which status you'd like the ticket to have. 

       

      If you're looking to make changes to the ticket without solving it or moving away from it, choose the 'Stay on ticket' options and 'Submit as New' or 'Submit as Open'. 

      Hope this helps!

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